Terms and Conditions

*PRIVEY POLICY

 We take every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online "protected with the best encryption software in the industry - SSL." and off-line  "All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices."

*RETURNS AND EXCHANGE  

 RISA RUS is happy to offer 100% satisfaction guarantee.

If you’re unhappy with your RISA RUS for any reason, you can return your rug for a full refund within 7 days of delivery.

Buyer is responsible for all return shipping fees. There will be no restocking fee on all returns.

All returns must be returned unused and unwashed and must be completely covered in plastic for shipping. We reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Pieces that are damaged, stained, or altered in any way are not eligible for return or exchange.

To begin the return or exchange process, please send an e-mail specifying the following:

1. you are starting a return or exchange.
2. A brief description and clear pictures that show any issues or damage with      the rug, including the back label and packaging.
3. If the rug was damaged in transit, clear photos of the damage before the rug      was opened. 

After we receive this information and photos, we will determine the next steps in filing your claim. Once the return is approved, we will send a return authorization. The returned items must be shipped back within 5 days of return authorization.

If you have any questions, feel free to email us info@risarug.com

*SHIPPING

 We offer free shipping on orders over $200.00.

Orders under $200.00 or outside of Canada are subject to shipping charges based on the shipping address with Canada post. 

*CHANGE TO TERMS AND SERVICES

  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.